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How can I send an email to just one person?
You can click on the email address itself in the “Contact Info” column. Or, if you
prefer to send an email that contains a link to your listing, your first picture,
and/or 4 months of your calendar, check the box to the right of the inquiry and
then click the “Create Email” link at the top of that column.
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What does double asterisk (**) mean next to some of my inquiries?
The double asterisk indicates a vacationer who has elected to unsubscribe from receiving
email from homeowners via the feature that allows you to send multiple emails at
once. You may contact this vacationer only by sending an email directly to him or
her and not as part of an email to multiple vacationers.
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Do you recommend sending one email to past guests and another to past inquirers?
We recommend that you send two separate emails to these two groups, as your message
will be different. To past guests, you might send a friendly reminder that you
are beginning to book for the next season and invite them to return. You can include
any new enhancements or improvements you’ve made to your property since they were
last there. To past inquirers, you would acknowledge that they had expressed interest
in your home in the past and mention a few of the highlights of your home and its
surroundings.
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When is the best time to send email to past guests and inquirers?
Although there is no specific time that’s best for emailing, you might consider
the beginning of the season, when inquiries are beginning to come in, and then in
late spring to attract the vacationers who have been postponing their decision about
vacation plans. If you get a sudden cancellation, you could inform vacationers via
this email.