Vacationers are required to provide basic information before submitting an inquiry.
While not required, they’re also encouraged to describe the makeup of their group
and ask questions—details that can be very helpful to homeowners trying to learn
more about prospective guests.
Beyond the inquiry itself, it’s reasonable to do a bit of online research before
committing to a rental. This isn’t just about protecting your home; it can also help
you build a more personal connection with your guests, which is a key part of
managing a successful vacation rental.
5 Research Tips
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Start with the phone number.
Check the area code to see where it originates. If it’s unfamiliar, you can look it
up using a site like AllAreaCodes.com or simply search online. While many people keep
cell numbers from places they no longer live, some still use landlines tied to a
specific location.
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Do a quick Google search.
Search for the vacationer’s name along with a city or town if that information is
available. This can often provide helpful context.
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Look closely at the email address.
Sometimes it reveals a fuller name or even a place of employment.
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Check social media.
Platforms like Facebook, LinkedIn, or X (Twitter) may offer insights, depending on
privacy settings.
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Use online directories.
Sites such as WhitePages.com can occasionally confirm basic details.
The Value of Knowing Your Guests
Making a genuine personal connection helps guests feel comfortable, welcome, and
valued. This often leads to repeat visits, positive reviews, and referrals.
Of course, discretion is important. You don’t want to make guests feel as though
they’ve been “researched.” Instead, use what you’ve learned to ask thoughtful
questions or mention interests that may resonate with them. This often encourages
guests to share more naturally on their own.
In the end, researching prospective guests isn’t just about trust—it’s about
starting the relationship on the right foot and creating a respectful, positive
experience for everyone involved.
For more screening tips, see our related blog posts “How to screen for a better fit” and “It’s okay to say no!”.