Guest reviews are a powerful tool for building credibility, trust, and confidence in our listings. They provide valuable insights for hosts and future guests alike, enhancing the overall experience for everyone involved.
Submitting a Guest Review
Guests who inquired and initiated the booking process through WeNeedaVacation.com are eligible to leave reviews for their stays. Reviews must be submitted within 90 days after checkout to be considered for publication.
Review Moderation Process
All reviews undergo moderation to ensure they meet our guidelines. Once approved, a copy is sent to the host, who may choose to submit a response. Reviews are typically posted within 7 business days after submission.
Editing Reviews
To maintain the integrity and authenticity of guest feedback, we limit the ability of hosts and guests to edit a review once it has been submitted.
- Only guests who have actually stayed in the rental property may submit a review.
- Any member of a rental party may submit a review, but only one review per party is allowed.
- Reviews must be submitted by guests who booked directly through the owner or property manager listed on our website.
- A negative review will not be published if the guest did not inquire through WeNeedaVacation.com.
- Reviews should be constructive, informative, and relevant to the guest experience.
- Reviews may not contain abusive, discriminatory, obscene, or libelous language.
- Reviews may not be used to threaten or coerce a host.
- Hosts, their friends, or family members may not submit reviews for their own property.
- Reviews may not disclose sensitive details such as pricing, the host's full name, or the property's exact street address.
- Once declined, a review cannot be resubmitted.
- If requested, reviewers must be able to verify their contact information and their stay at the rental property.
Review Removal and Disputes
WeNeedaVacation reserves the right to remove all or part of a review if it:
Lacks merit or sufficient details.
References a financial or legal dispute.
Contains unwarranted or misleading information.
Conversely, we reserve the right to publish a review if it meets our criteria and provides valuable insight for future guests.